We operate on yearly plans that bundle a fixed number of studies and participant slots, with optional upgrades for extra capacity at any time.

Plans may be upgraded mid-term; downgrades or pro-rated cancellations are not available because resources are reserved in advance.

From kickoff to final report, most studies—including analysis—are completed within three to five business days.

You receive a severity-ranked findings report, HD session recordings, highlight reels, and a stakeholder debrief workshop.

Our vetted panel spans Saudi Arabia and GCC countries; broader international recruitment is on our roadmap.

Each yearly tier includes a preset quota (e.g., 30, 60, 120 participants). Additional seats can be purchased via plan upgrade.

Yes. Every participant signs a digital NDA before joining a session; compliance audits are stored in your portal.

Stakeholders may watch in our Riyadh lab behind a one-way mirror; encrypted remote streaming is available on upgrade tiers.

Absolutely—our certified specialists conduct WCAG 2.2 AA and PDPL-aligned audits with assistive-technology validation.

All assets are encrypted at rest and in transit, hosted on PDPL/GDPR-compliant servers with role-based access controls.

We use Tobii Pro Fusion (120 Hz) for desktop and Tobii Spark with mobile accessory for smartphones and tablets.

No—Colab also runs remote interviews, diary studies, and contextual inquiries, recruiting from the same regional panel.

Log in to your client portal, select “Create Study,” upload objectives and prototype; scheduling is confirmed within one business day.

Colab handles all recruitment, payments, and withholding obligations end-to-end, providing receipts for your finance team.

Call our Lab Hotline +966 50 583 2581 or email go@letscolab.space for immediate assistance with equipment or participant issues.